Privacy Policy

This Privacy Policy explains how Nexoria collects, uses, discloses, and stores personal information in Australia in line with the Privacy Act 1988 (Cth) and the Australian Privacy Principles (APPs). We treat personal information with care and aim to provide clear, practical detail about our handling practices across consultations, digital channels, and project documentation.

Types of information. We may collect personal information such as name, contact details, preferred communication method, project address, and information you provide during enquiries or consultations. We may also collect usage data about visits to our website, including basic analytics that help us understand which pages are visited and how our content performs. Where possible, analytics data is aggregated and de-identified.

Collection methods. We collect information directly from you when you contact us by phone or email, when you submit details through our website forms, or when you participate in meetings or presentations. We may receive information from service providers that support our operations, such as secure hosting or analytics tools, which process data on our instructions.

Use of information. We use personal information to respond to enquiries, provide interior design advice, prepare proposals and schedules, manage appointments, and maintain business records. We may use contact details to share updates about materials, scheduling changes, or relevant insights about residential interiors. If you receive updates, you can request to stop such communications at any time by following instructions in the message or by contacting us directly.

Disclosure. We may disclose information to trusted suppliers involved in a project, such as joinery providers or delivery services, where disclosure is reasonably necessary to coordinate work. We may also disclose information to professional advisers for accounting or legal guidance, to hosting providers, and to analytics services helping us review website performance. Any such disclosure is made for the purposes described in this Policy.

Storage and security. We maintain administrative and technical measures designed to protect information against misuse, interference, or loss, and against unauthorised access, modification, or disclosure. These measures include limited access to records, password protections, and periodic review of our processes. While security cannot be absolute in any environment, we apply proportionate safeguards relative to the sensitivity of information we hold.

Access and correction. You may request access to personal information we hold about you and request correction if any details are inaccurate or incomplete. We will provide a response within a reasonable time and will take steps to correct records if appropriate. To exercise these rights, please contact us using the details below.

Overseas disclosure. Our core operations are based in Australia. Some service providers that support email delivery, file storage, or analytics may use infrastructure in other countries. Where relevant, we take steps to ensure that any overseas handling is consistent with applicable Australian requirements and that providers act on our instructions.

Cookies and site analytics. Our website may use cookies and similar technologies that support essential functions and performance measurement. You can manage preferences through your browser settings. Rejecting non-essential cookies may affect certain features while keeping core browsing available.

Updates to this Policy. We may update this Policy from time to time to reflect changes in our practices or services. The most current version applies to our handling of information. We include an effective date to help you identify recent updates.

Contacting us. For questions, access or correction requests, or to provide feedback about this Policy, please contact Nexoria using the details below.

Effective date: 05 Oct 2026